Whoops! I Made a Mistake . . . Now What?

Earlier today, my web designer showed me the section of my website where I had a number of “unprocessed” orders. All of the orders were previously processed (some were even processed years ago!) This was just a list of all of those orders I had received through my website. What I didn’t know, until today, was after an order was processed, I needed to click a button to move each order from one category to another to clean up my lists.

When my webmaster showed this function to me, I clicked on all of the previous orders and choose the action “process all.” I thought this was… Read More

Take Back Your Power by Accepting Responsibility

Worrier says: It’s not my fault that I worry.

Warrior says: Worry is a choice. I choose to let go of worry. I intend to live with inner peace.

Years ago, I was convinced my weight was the source of my worry. Despite well-meaning advice from friends and family, I thought if I could only lose enough weight, my worries would disappear. I believed being thin would fix everything. Everyone would like me, I would like myself, and I would finally be calm and carefree.

PerhapsRead More

The Kindness of a Complete Stranger

“The world is full of good people. If you can’t find one, be one!” — Unknown

This is a story of an act of kindness from a complete stranger which had a profound impact. It happened when I was in Saint Lucia with my family.

My sister, Deanna, who also happens to be my best friend and one of the funniest and kindest people I know, went blind in one eye about 9 years ago. Deanna sometimes feels self-conscious about the way her eye looks now. The pupil is no longer black; it’s bright and shiny—it… Read More

What is YOUR Team Afraid Of?

The company was about to spend millions of dollars on a product training program when in reality, product training wasn’t even the real problem!

In his book The 10X Rule: The Only Difference Between Success and Failure, Grant Cardone writes about an experience in which his company was hired to conduct a “mystery shop” campaign for an international company to identify where the breakdowns in the sales process were occurring.

He writes: “We were trying to collect information on where the franchises needed the most help. We visited more than 500 locations to see what percentage of time the… Read More